The Medical Social Worker: A Neglected Ally in the Management of Patients with Burn Injuries

Kolawole Olubunmi Ogundipe,1 Innih Kadiri,1 Amarachukwu Chiduziem Etonyeaku,2 Tolulope Aduloju,3

  1. Plastic and Reconstructive Surgical Unit, Department of Surgery, Ekiti State University / Ekiti State University Teaching Hospital, Nigeria

  2. General Surgery Unit, Department of Surgery, Obafemi Awolowo University & Ekiti State University Teaching Hospital, Nigeria

  3. Department of Social Work, Ekiti State University Teaching Hospital, Nigeria

Correspondence to: Dr. Kolawole Olubunmi Ogundipe; email:


Burn injuries come with enormous challenges and devastation to the victims. The consequences get worse when multiple members of a family are involved. Social supports are necessary, especially where health financing is mainly through out-of-pocket expenditure. The use of Medical Social Workers (MSW) in burn care in our region is limited, and their roles are poorly or inadequately reported. This study appraises the role of MSW in the multidisciplinary management of burn patients. We report the management of an impoverished family of five who sustained varying degrees of burn injuries, and the role MSW played in their care. Beyond being a routine discharge planner, the MSW provided social support, psychotherapy and rallied community support, which translated to an improved outcome for the patients. Involving MSW in burn care provides great benefit to patients. Burn surgeons are therefore encouraged to use the added value of MSW on their teams.


Keywords: Burn, Injury, Medical social worker, Healthcare financing


Ann Afr Surg. 2020;17(3):126–129


Conflicts of Interest: None

Funding: None

© 2020 Author. This work is licensed under the Creative Commons Attribution 4.0 International License

Submitted: 14 October 2019

Revised: 11 March 2020

Accepted: 30 March 2020

Online first: 29 May 2020


Burn injury is one of the most devastating injuries anyone can sustain and remain alive (1), though with widespread and debilitating consequences. Its sequelae include morphological changes, psychological and functional impairments, as well as social stressors like post-traumatic stress disorder, pain, shock, sepsis, and altered physiological function in the immune and emergency response systems (2,3). Even at the time of discharge, the burn model system of Fauerbach et al. (3) reveals that there could be clinically significant psychological distress in a third of patients who sustained major burns. It becomes more worrisome when more than one person in a family is affected. The psychosocial, financial, mental, and physical consequences can far outweigh the resolve of the burn-injured patients to cope.

In particular, costs associated with management of burn injury are often high. Chris and Peter (4) put the cost for managing an average adult burns patient at US$73,532.

Procuring burn care is a big challenge in Nigeria where the living wage per individual is US$119 per month (5), the gross domestic product is US$2,028 (6), and a significant population earns US$50 per month (‘minimum wage’). Further, the unemployment rate was estimated at 23.13% in the third-quarter 2018 by the National Bureau of Statistics (7). These are issues of concern in Nigeria where out-of-pocket expenditure (OPE) has been the principal mode of financing medical care, up to 65% in some studies (8).

For the best outcome, management of burn injuries requires a multidisciplinary approach (9). The burn team will not be deemed complete without the medical social worker (MSW). Atanesian of the North Carolina Jaycee Burn Center highlighted the roles of the MSW to include social support and counselling to patients and their families, suggesting appropriate services, addressing problems or concerns as they arise throughout hospitalization, facilitating patient's release from the hospital, assisting with reintegration into the community, and providing tools and resources for the patient to reclaim life once again (10).

In the management of burn injuries in our facility, social workers were only called upon to facilitate patients’ release from the hospital and recover unpaid bills. They were hardly involved in the management of the burn-injured patient. However, following the presentation in our institution of a family of five with varying degrees of burn injuries, the devotion of MSW came handy in facilitating the total care.



This study is a descriptive report of the role played by medical social workers over two months in the management of five patients who sustained varying degrees of burn injuries and who were admitted into our facility, Ekiti State University Teaching Hospital (EKSUTH), in south-west region of Nigeria. We obtained informed consent from the father on behalf of the patients before we included them in this study. The Hospital Ethics and Research Committee's approval was also sought and obtained before the study commenced (ERC No. 2019/09/0018). We retrieved records of the patients’ biodata (name, age, sex, place of work, and abode, religion), history of presenting complaint, clinical profile, and treatment up to discharge, and entered them into a spreadsheet. The hospital has two certified MSW, assisted by four clerical assistants, with access to a shuttle bus and a standby driver. The involvement and record of the activities of the MSW and their impact on care were also recorded. We employed the core competency areas of the medical social workers' services as described by Atanesian (10) in evaluating the extent of involvement as well as the completeness of services MSWs availed to the patients.


Case Study

A family of five sustained varying degrees of burn injury following a cooking gas explosion at their home, a two-bedroom apartment in a block of flats. They suffered the injuries while the mother was attempting to light a gas cooker in their kitchen, unaware there was a gas leak from the system. The resultant explosion primarily affected her and her three children who were with her in the kitchen. Her husband sustained burn injuries while trying to rescue her and the children.

The mother, a 38-year-old female petty caterer, sustained 20% mixed thickness burns to the face and both upper and lower limbs. First child, a 10-year-old girl, had 27% mixed thickness burns involving the head and neck, both upper and lower limbs, with an inhalation injury. The second child, an 8-year-old boy, sustained burns to the head and neck, both upper and lower limbs, with estimated total burn surface area (TBSA) of 17%. The 4-year-old youngest child had 27% burns involving the head and neck, both upper and lower limbs and part of the trunk, with an inhalation injury. The father, a 48-year-old launderer, had partial-thickness burns involving the face and the right upper limb with TBSA of 9%.

The family lived and worked at Mowe in Ogun State about 100 km from Lagos, the economic capital of Nigeria. Our facility, also located in south-west Nigeria, is about 268.4 km from Mowe. They were initially managed at two private hospitals before they were referred to our facility, on the father's request, on the 4th day post-injury because they could not finance the needed care at the referral hospital. We managed the father as an outpatient while the other four were admitted. They were discharged home on the 17th day of admission, and followed up in the clinic. However, they were lost to follow-up after a few clinic sessions.

Role played by social workers

On presentation, the family had no funds with which to pay for treatment; initial access to care was supported by the hospital's policy of providing care without any hindrance in the first 24 hours of admission. By the following day, the plastic, burn and reconstructive surgery unit invited the medical social works department to co-manage the patients, given the socio-economic and psychological straits they were passing through: they had lost their home and had no funds to access care. The MSWs evaluation revealed that the husband had no living relative and that the wife, too, had been long ostracized by her own family. The index family lived far away and detached from their community and thus had a poor connection with their home community.

The MSW moved in immediately to provide the patients with social support. They sought donations of items of clothing for the patients, as they had presented to our facility without any extra clothing. MSW helped the patients obtain food, besides provisions from the hospital kitchen, and to procure toiletries and similar items.

On the 3rd day of admission, the MSW facilitated transport for the father to visit his home community and seek financial support. When contacted, the traditional ruler of the community referred the MSW to the community's progressive union, a body that provides an avenue for mutual aid, contributory welfare, security and lead